I am having trouble placing an order?

We are sorry to hear this. Please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.

Can i order over the phone?

Currently we do not accept payments over the phone.

How can I pay for my order?

We accept all major credit cards, and Paypal. All payments are processed through a secured checkout process

What currency are the prices listed in?

All prices are listed inUSD, Euros, British Pounds, Canadian Dollars and Swiss Francs.

Where do we ship to?

We ship in more than 30 countries around the world.

When will I know when my order has been shipped?

Once your order has been shipped an email confirmation will be sent to you with the tracking number.

How long does it take for my order to be delivered?

Please read the dedicated Shipping details page.

Do you offer Insured shipping?

Yes, we offer Insured shipping to all destinations!

Do I have to pay import duties and taxes?

Customers are responsible for all import duties and taxes (if applicable).

How do I track my order?

You will automatically receive an e-mail notification with the tracking number once your order has been processed and shipped.

What can I do if I make a mistake with my order?

Orders are usually processed the next business day. If you need to change or cancel your order, please email us at support@funkyfrenchie.com with your order number in the subject line and we will try our best to accommodate your request.

What if I haven’t received my package?

Check all external locked mailboxes
Contact your local post office to see if they have it held for you (always provide your tracking number to them)
If you still cannot locate your package, contact us atsupport@funkyfrenchie.com with your order number in the subject field.

I have received the wrong item, what should I do?

If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact as atsupport@funkyfrenchie.com with your order number in the subject field.

What is your return policy?

We will gladly return/exchange items within 10 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us atsupport@funkyfrenchie.com to initiate the process and include your order number in the subject field.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a period of up to 7 days.